Damaged or Incorrect Orders Policy
Last Updated: 5 August 2026
1. Reporting a Problem
Contact TATSU WEAR promptly, preferably within 7 days of delivery, if an item is damaged, defective, misprinted, incorrectly embroidered, the wrong colour or size compared with your order, missing, or materially different from its description.
The 7-day request helps us investigate with the carrier and fulfilment partner. It does not shorten any mandatory legal period or remove rights that cannot lawfully be excluded.
2. Information Requested
To help us assess the issue, please provide where reasonably possible:
- your order number and full name;
- a description of the problem;
- a clear photograph of the complete garment;
- close-up photographs of the defect; and
- a photograph of the shipping label or packaging where relevant.
Send the information to returns@tatsu-wear.shop. If you cannot provide a requested photograph or document, explain why; we will assess the claim using the information reasonably available and applicable law.
3. Resolution
After assessing the issue, TATSU WEAR will provide the remedy required by applicable law or another appropriate solution agreed with you. Depending on the circumstances, this may include a repair, replacement, full or partial refund, or another suitable remedy.
You will not be charged replacement shipping for a confirmed manufacturing, printing, fulfilment, or packing error.
4. Returning Defective Items
Do not return an item until TATSU WEAR provides instructions. We do not automatically require obviously defective products to be returned, particularly when international return shipping would be unreasonable. We may ask you to keep, donate, or responsibly dispose of the item where permitted by law.
If a return is required for a confirmed defect or incorrect order, TATSU WEAR will provide an appropriate return method or reimburse reasonable required return costs where applicable law requires us to do so.
5. Contact
Email returns@tatsu-wear.shop or visit our Contact page to report an issue.
See also our Shipping Policy and Returns and Refunds Policy.