Address and Delivery Responsibility Policy
Last Updated: 5 August 2026
1. Your Delivery Information
Please provide a complete and accurate recipient name, street address, apartment or unit number, postal code, email address, and telephone number. Review this information before submitting your order.
2. Address Changes
If you need to change your delivery information, contact orders@tatsu-wear.shop immediately after ordering.
We will make reasonable efforts to request a correction before production, packing, or carrier handoff, but an address change cannot be guaranteed once production or fulfilment has started. A request is not effective until TATSU WEAR confirms the change in writing.
3. Incorrect, Incomplete, Refused, or Unclaimed Deliveries
Where permitted by applicable law, you may be responsible for actual additional production, return, address-correction, or reshipping costs if an order is sent to an incorrect or incomplete address supplied by you, refused without a legally valid reason, left unclaimed from the carrier or customs, or returned because recipient-paid import charges were not paid.
Before charging or deducting an amount, TATSU WEAR will review the order, tracking, carrier information, and reason for the return. No term in this section limits rights or remedies that cannot lawfully be excluded.
4. Delayed or Lost Delivery
If an order is delayed, check the tracking link and allow reasonable time for carrier updates. Tracking may pause while a parcel moves internationally or is processed by customs.
Contact TATSU WEAR if tracking shows no meaningful progress for an unreasonable period or if the expected delivery guidance supplied for the order has passed. We will review the available tracking and, where appropriate, raise an enquiry with the carrier or fulfilment partner.
5. Parcels Marked Delivered
If tracking shows delivery but you cannot locate the parcel:
1. confirm the delivery address supplied with your order; 2. check around the property and any safe delivery location; 3. ask household members, neighbours, building reception, or mailroom staff; 4. contact the local carrier using the tracking number; and 5. contact TATSU WEAR if the parcel remains missing.
TATSU WEAR will review tracking, delivery evidence, the address supplied, and applicable law before deciding the appropriate resolution. A carrier’s “delivered” scan will be considered but will not automatically remove any right or remedy that the law gives you, including where applicable law keeps transit risk with the seller until you or a nominated recipient physically receives the goods.
6. Goodwill Exceptions
TATSU WEAR may offer a discretionary goodwill solution where no legal remedy applies. A goodwill decision is assessed case by case, does not create an ongoing entitlement, and does not reduce statutory rights.
7. Contact
To correct delivery information or report a delivery issue, contact orders@tatsu-wear.shop or visit our Contact page.
See also our Shipping Policy and Damaged or Incorrect Orders Policy.